Return & Refund Policy

We accept any return and refund. But we will only refund to buyer by Kimi Mommy e-coupon for next time purchase discount. Please read the below conditions:

1.     Please request for exchange or refund within 7 days after receive your item(s). Call us directly or email to contact@kimimommy.com with order number (and photo(s) upon requirement). (Walk-in for return and refund is available, please bring along your original receipt, appointment required, please contact us.)

2.     Buyer MUST return the item(s) AFTER confirmation of exchange or refund. 

3.     Buyer MUST ship out the item(s) using courier service within 3 working days and send us the tracking number from the day of confirmation of exchange or refund.

4.     The returned product(s) must be in the original selling condition with tags. Worn, washed, altered and man-made damage products will not eligible to return and refund.

5.     Please refer the below conditions for details and postage payment:

6.     Bras and underwears are not refundable due to hygiene problem.

7.     We will not entertain any return and refund that does not meet the above conditions.

After we received the returned product(s):

For the reasons: Wrong item(s) sent & Defective item(s), please send the postage receipt softcopy to email: contact@kimimommy.com, we will send you the same value e-voucher code for next time purchase discount after we received the return product(s). 

Please return your purchase to the following address: 

Please contact us if you have any questions or doubts.