We accept any return and refund. But we will only refund to buyer by Kimi Mommy e-coupon for next time purchase discount. Please read the below conditions:
1. Please request for exchange or refund within 7 days after receive your item(s). Call us directly or email to firstname.lastname@example.org with order number (and photo(s) upon requirement). (Walk-in for return and refund is available, please bring along your original receipt, appointment required, please contact us.)
2. Buyer MUST return the item(s) AFTER confirmation of exchange or refund.
3. Buyer MUST ship out the item(s) using courier servicewithin 3 working days and send us the tracking number from the day of confirmation of exchange or refund.
4. The returned product(s) must be in the original selling condition with tags. Worn, washed, altered and man-made damage products will not eligible to return and refund.
5. Please refer the below conditions for details and postage payment:
Postage for both ways
Wrong item(s) sent
We will only replace with the correct item(s) as per your order. Refund is not eligible in this case. Postage will be borne by buyer if buyer request to refund.
Manufacturing defect. Buyer can request to exchange or refund.
If buyer request to exchange, We will replace with the item(s) as per your order .
(One way only)
Fabric, colour, loose buttons, minar loose threads, cutting, size, tiny stain and other reasons except wrong item(s) or defective item(s). We will only refund in this case.
6. Bras and underwears are not refundable due to hygiene problem.
7. We will not entertain any return and refund that does not meet the above conditions.
After we received the returned product(s):
We will ship out the item(s), give the tracking number and refund the postage within 2 working days.
We will refund full-priced of the returned item(s) and postage (postage not included for reason "Not Satisfied") within 48 hours.
For the reasons: Wrong item(s) sent & Defective item(s), please send the postage receipt softcopy to email: email@example.com, we will send you the same value e-voucher code for next time purchase discount after we received the return product(s).
Please return your purchase to the following address:
18, Jalan BPP 7/6,
Bandar Putra Permai,
43300 Seri Kembangan,
Selangor Darul Ehasan.
Please contact usif you have any questions or doubts.